Legal

Terms & Conditions

Please read these terms carefully before using the Pride Mortgages website or submitting your details. By using our service you agree to be bound by these terms.

5 min read
FCA Regulated Service
01

Who We Are

Pride Mortgages ("we", "us", "our") operates as a mortgage introduction service. We are not a lender, mortgage broker, or financial adviser. Our role is to connect members of the LGBTQ+ community and their allies with specialist, FCA-authorised mortgage advisers across the United Kingdom.

Our website is operated for the purposes of collecting enquiry information and passing those enquiries to qualified mortgage professionals who can provide regulated financial advice.

⚠️ Your home may be repossessed if you do not keep up repayments on your mortgage.
02

Our Service

By submitting your details through our website, you are requesting that we introduce you to a mortgage adviser who may be able to assist you with your mortgage needs. Our service includes:

We do not provide mortgage advice, make lending decisions, or guarantee any particular mortgage product or interest rate. All regulated advice will be provided by the independent mortgage adviser we introduce you to.

Free to Use

Our introduction service is free of charge to you. You will never be asked to pay Pride Mortgages directly for making an introduction. Any adviser fees will be disclosed to you by the adviser prior to any regulated advice being given.

03

Your Data & Consent

By submitting the enquiry form on our website, you consent to the following:

Your data is handled in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). We will never sell your data to third parties for marketing purposes unrelated to your mortgage enquiry.

You may withdraw your consent at any time by emailing pridemortgages6@gmail.com.

04

Eligibility

Our service is available to individuals who:

By submitting an enquiry you confirm that you meet the above criteria and that the information you provide is accurate and truthful to the best of your knowledge.

05

No Guarantee of Mortgage

An introduction through Pride Mortgages does not guarantee that you will be offered a mortgage, or that any particular rate or product will be available to you. Mortgage offers are subject to:

⚠️ Think carefully before securing other debts against your home.
06

Fees & Commission

Pride Mortgages may receive a referral fee or commission from mortgage advisers or lenders for each successful introduction. The existence of this commercial arrangement does not affect the advice provided to you by the independent adviser.

Any commission we receive will not result in a higher cost to you. All fees payable by you for mortgage advice will be clearly disclosed by the adviser before any regulated service commences.

You have the right to ask any adviser we introduce you to about their own fee structure and any commission they may receive from lenders.

07

Third Party Advisers

The mortgage advisers we introduce you to are independent businesses authorised and regulated by the Financial Conduct Authority (FCA). They are not employees or agents of Pride Mortgages.

While we take reasonable steps to ensure all advisers in our network are appropriately qualified and regulated, Pride Mortgages is not responsible for the advice given, products recommended, or any actions taken by any third-party adviser after an introduction has been made.

You are always free to seek alternative advice or choose not to proceed with the adviser we introduce you to.

08

Limitation of Liability

To the fullest extent permitted by law, Pride Mortgages shall not be liable for:

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.

09

Intellectual Property

All content on the Pride Mortgages website — including the logo, branding, text, graphics, and design — is the property of Pride Mortgages or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content from this website for commercial purposes without our prior written consent.

10

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11

Changes to These Terms

We reserve the right to update these terms and conditions at any time. Changes will be published on this page with an updated date at the top. Your continued use of our website following any changes constitutes acceptance of the revised terms.

12

Contact Us

If you have any questions about these terms and conditions, or about how we handle your data, please contact us:

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C

Complaints Procedure

If you are unhappy with any aspect of our service as an introducer, please contact us in the first instance at pridemortgages6@gmail.com. We will acknowledge your complaint within 5 business days and aim to resolve it within 8 weeks.

If your complaint relates to advice or services provided by a mortgage adviser we have introduced you to, it should be directed to that adviser. If unresolved, you may escalate to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk.

D

Data Protection

We handle all personal data in accordance with our Privacy Policy, the UK GDPR, and the Data Protection Act 2018. You have the right to access, correct or request erasure of your personal data. If you have concerns about our data handling, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.