How we collect, use and protect your personal information in line with UK GDPR and the Data Protection Act 2018.
Pride Mortgages is a mortgage introduction service operating at pridemortgages.uk. We connect members of the LGBTQ+ community across the UK with specialist, FCA-regulated mortgage advisers. For the purposes of data protection law, Pride Mortgages is the data controller responsible for your personal information.
We are registered with the Information Commissioner's Office (ICO) in accordance with UK GDPR and the Data Protection Act 2018.
When you complete our enquiry form or contact us, we collect:
We also automatically collect basic website usage data (pages visited, browser type, approximate location) to help us improve our service.
We use the information you provide to:
We will never send you unsolicited spam or share your data for purposes beyond those described above.
Your information is shared only with the specialist mortgage adviser we match you with. They will become the data controller for your mortgage advice relationship and will have their own privacy policy.
We use Formspree to process enquiry form submissions securely. We may also use analytics tools to understand website usage. All third parties are required to handle your data securely and only for the purposes we specify.
We retain enquiry data for up to 3 years from your last interaction with us, unless you ask us to delete it sooner. Website analytics data is retained for 26 months. After these periods your data is securely deleted or anonymised.
Our website uses cookies to help us understand how visitors use the site and to improve your experience. Essential cookies are required for the website to function. Analytics cookies (such as Google Analytics) help us understand site usage. You can manage cookies through your browser settings at any time.
Under UK GDPR you have the right to access, correct, or delete the data we hold about you. You can also object to how we use it, request we restrict processing, or ask for a portable copy of your data. We will respond to all requests within one calendar month.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.
If you have any questions about this Privacy Policy or wish to exercise your rights, please get in touch:
If you have a complaint about how we have handled your personal data, please contact us at pridemortgages6@gmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
If you have a complaint about mortgage advice or services provided by an adviser we have introduced you to, please raise it with that adviser directly. If unresolved, you may refer the matter to the Financial Ombudsman Service at financial-ombudsman.org.uk or by calling 0800 023 4567.
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